To initiate a return, fill out an RMA Request form and request an RMA number within 24 hours, you will receive your RMA number by e-mail or fax.
Pack your items in the box you received from CaT or a similar box. Be sure to include all the accessories!
Write the RMA number clearly on the outside with permanent marker. Then, ship it back to CaT using DHL, Blue Dart, DTDC or Speed Post EMS. Our correspondence address is given at bottom of page.
We do not accept freight collect packages on returns.
Finally, we will refund or replace your item(s). Depending on what we agreed on RMA, we will refund you by Bank Draft, credit your card if possible, or replace your item. Please be aware that it can take as long as 45 days until you receive your refund or replacement item. For further details on Returns please refer to FAQs and Terms on website.